Supporting your brand personality
To project a certain brand personality is easy but remember that when you project a personality that becomes your brand promise. A brand is all about promise and delivery. To become a strong brand, you need to deliver what you promise. It is common sense. Unfortunately, not every brand delivers on it’s promise. Some brands do not take their personality seriously enough to do what is necessary to maintain this differentiating idea. Big mistake.
Your personality is a brand promise. Of you fail to deliver that promise at every customer touch-point at all the times, you will risk damaging your brand. Just as Rome was not built in a day, brands also take a long time to build. but like Rome, brands can be destroyed in a day. So be careful what you do and say. You cannot say o e thing and do other. You must be consistent. When you project a certain image for your brand, make sure that you support it in a 360 degree manner, 24/7